10 non-negotiables of a reservations call
By now, you will have downloaded “10 Do’s and Dont’s for Your Call Center.” If not, do so!
Now that you’ve read the guide, you’ve probably dissected all of the top tips and are making adjustments. Or maybe, you’re getting ready to implement some changes.
But did you pay attention to the 10 non-negotiables? Have you thought about each individual phone call that takes place in your call center? Each call matters! There are 10 non-negotiables for a reservations call. Is your team covering those 10? You could be missing out on key guest connections and relationship development. Part of securing that booking comes from the interaction on the very first call with your prospective guest. So study up, and don’t miss out on that revenue.
Related Posts
The hotelier’s guide to identity resolution
A potential guest planning a trip explores your hotel’s mobile site for available rooms. She clicks on a special offer to download [...]
4 Lunar New Year campaign examples you need to see
Prepare for the dragon – the Year of the Dragon, to be exact! It’s time to get your guests ready for the [...]
Hotel call center 101: Elevate the guest experience and drive direct bookings
Imagine a guest calling your hotel, resort, or casino. They desire instant connections, quick responses to their queries, and reservation information. To [...]
The hotelier’s guide to identity resolution
A potential guest planning a trip explores your hotel’s mobile site for available rooms. She clicks on a special offer to download [...]
4 Lunar New Year campaign examples you need to see
Prepare for the dragon – the Year of the Dragon, to be exact! It’s time to get your guests ready for the [...]
Insights that drive results
Subscribe now to get the latest content
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. *Required fields.