See how your guest's experience starts long before they ever set foot on your property

VOICE CAN DRIVE UP TO 80% REVENUE

80%

Matt Juarez, VP of Contact Center Operations at Revinate, says that voice is the most profitable channel since it leads to direct bookings. A deep dive into reservations data shows that the voice channel drives 75-80% of a property's revenue.

10 Dos & Don’ts

for Your Call Center

We're sharing the do’s and don’ts to start your guests’ experience off on the right foot and build brand loyalty with that first phone call. Read more.

A Guide For Hoteliers & Vacation Rentals

In This Report

Taking the Recruitment Process Seriously

Call Center Staff as Revenue Generators

Scoring and Coaching

Non-Negotiables

Guest Privacy

Important of Notes

The Business of Hospitality

How to Effectively Listen to Guests

Following Up

In most cases, your guests' experience with your property begins the moment they call your reservation agents.  They are expecting communication to be personal, professional, and informative. Voice is your most profitable channel, it drives direct books and can be over 75% of your property's revenue.  Is your call center order takers or revenue drivers?

“Personalized engagement with a highly trained property expert on the phone fosters brand loyalty,” says Josh Guthrie, Director of Contact Center Operations at Revinate. “There’s a relationship that can be built with guests,”  he adds, “so it tends to stick a little closer.”

CMO @ Revinate