Hospitality Trends Archives | Revinate https://www.revinate.com/t/hospitality-trends/ Wed, 17 Jan 2024 16:37:31 +0000 en-US hourly 1 How to make every guest touchpoint count and lead guest experiences with trust https://www.revinate.com/hotel-moment-podcast/how-to-make-every-guest-touchpoint-count-and-lead-guest-experiences-with-trust/ Wed, 17 Jan 2024 16:28:11 +0000 https://www.revinate.com/?p=37829 The Hotel Moment podcast — episode 75 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge [...]

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]]> Modern and focused commercial strategy — What does it look like? https://www.revinate.com/hotel-moment-podcast/modern-and-focused-commercial-strategy-what-does-it-look-like/ Wed, 22 Nov 2023 10:17:45 +0000 https://www.revinate.com/?p=36871 The Hotel Moment podcast — episode 72 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Lori Kiel, Chief Commercial Officer of the Kessler Collection, break down the history of commercial strategy and how it’s traditionally been approached within hospitality. Kiel explains several ways technology acts [...]

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]]> Approachable luxury without losing touch with guests https://www.revinate.com/hotel-moment-podcast/approachable-luxury-without-losing-touch-with-guests/ Fri, 27 Oct 2023 10:51:54 +0000 https://www.revinate.com/?p=36016 The Hotel Moment podcast — episode 70 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Shawn Jereb, Senior VP of Revenue Management & Distribution at Montage International, take a step back and evaluate how to promote premier, first-rate experiences that keep guests feeling connected to [...]

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]]> What does it take to create a winning revenue strategy? https://www.revinate.com/hotel-moment-podcast/what-does-it-take-to-create-a-winning-revenue-strategy/ Fri, 13 Oct 2023 13:08:34 +0000 https://www.revinate.com/?p=35932 The Hotel Moment podcast — episode 69 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Caryl Helsel, Founder and CEO of Dragonfly Strategists, explain how closely monitoring the guest journey helps achieve revenue goals. Helsel also shares how technology connects these ideas and discusses ways [...]

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]]> Market, capture, and convert — driving full-funnel conversions https://www.revinate.com/hotel-moment-podcast/market-capture-and-convert-driving-full-funnel-conversions/ Fri, 15 Sep 2023 15:21:33 +0000 https://www.revinate.com/?p=35431 The Hotel Moment podcast — episode 67 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Jason Pirock, Corporate Director of Marketing at Springboard Hospitality, take a look at website optimization and how to create a website that engages prospective guests, captures abandoned guests, and most [...]

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]]> The heart of hospitality https://www.revinate.com/hotel-moment-podcast/the-heart-of-hospitality/ Fri, 18 Aug 2023 10:16:28 +0000 https://www.revinate.com/?p=34488 The Hotel Moment podcast — episode 65 In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or [...]

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]]> Sharing memories: good food and good times https://www.revinate.com/hotel-moment-podcast/sharing-memories-good-food-and-good-times/ Fri, 21 Jul 2023 11:59:38 +0000 https://www.revinate.com/?p=34268 The Hotel Moment podcast — episode 63 In this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite travel adventures and the hotels that made their trips extraordinary — welcoming them with open arms and exemplifying what exceptional guest service [...]

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]]> The link between revenue management and the guest experience https://www.revinate.com/hotel-moment-podcast/the-link-between-revenue-management-and-the-guest-experience/ Fri, 07 Jul 2023 11:54:42 +0000 https://www.revinate.com/?p=34130 The Hotel Moment podcast — episode 62 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, explore how hoteliers can analyze trends in their revenue performance to craft an effective selling strategy. They also examine [...]

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]]> Level up your digital marketing and diversify your guest acquisition strategy https://www.revinate.com/hotel-moment-podcast/level-up-your-digital-marketing-and-diversify-your-guest-acquisition-strategy/ Fri, 23 Jun 2023 11:54:10 +0000 https://www.revinate.com/?p=33719 The Hotel Moment podcast — episode 61 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, tackle digital marketing and discuss ways hoteliers can vary their approach to attract guests. McAlpine offers a refreshing perspective on the role of [...]

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]]> How an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide https://www.revinate.com/hotel-moment-podcast/how-an-experiment-to-reduce-dependency-on-otas-drove-direct-bookings-portfolio-wide/ Fri, 09 Jun 2023 11:54:06 +0000 https://www.revinate.com/?p=33527 The Hotel Moment podcast — episode 60 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, speaks to Sunish Sadasivan, Vice President of E-Commerce & Revenue Management at Chroma Hospitality, as he shares the story of how their hotel reduced their reliance on OTAs for a period [...]

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