Hotel Moment Podcast Archives | Revinate https://www.revinate.com/c/hotel-moment-podcast/ Wed, 07 Feb 2024 16:47:42 +0000 en-US hourly 1 How to build and scale a value-driven loyalty program for your guests https://www.revinate.com/hotel-moment-podcast/how-to-build-and-scale-a-value-driven-loyalty-program-for-your-guests/ Wed, 07 Feb 2024 16:45:05 +0000 https://www.revinate.com/?p=38683 The Hotel Moment podcast — episode 76 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why [...]

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]]> How to make every guest touchpoint count and lead guest experiences with trust https://www.revinate.com/hotel-moment-podcast/how-to-make-every-guest-touchpoint-count-and-lead-guest-experiences-with-trust/ Wed, 17 Jan 2024 16:28:11 +0000 https://www.revinate.com/?p=37829 The Hotel Moment podcast — episode 75 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge [...]

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]]> Modern and focused commercial strategy — What does it look like? https://www.revinate.com/hotel-moment-podcast/modern-and-focused-commercial-strategy-what-does-it-look-like/ Wed, 22 Nov 2023 10:17:45 +0000 https://www.revinate.com/?p=36871 The Hotel Moment podcast — episode 72 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Lori Kiel, Chief Commercial Officer of the Kessler Collection, break down the history of commercial strategy and how it’s traditionally been approached within hospitality. Kiel explains several ways technology acts [...]

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]]> Build intelligent operations and let data drive direct bookings https://www.revinate.com/hotel-moment-podcast/build-intelligent-operations-and-let-data-drive-direct-bookings/ Wed, 08 Nov 2023 10:28:15 +0000 https://www.revinate.com/?p=36440 The Hotel Moment podcast — episode 71 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Patrick Norton, VP of Sales and Marketing at Brittain Resorts & Hotels, discuss how building guest profiles is a journey — a journey hoteliers need to take if they want [...]

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]]> Approachable luxury without losing touch with guests https://www.revinate.com/hotel-moment-podcast/approachable-luxury-without-losing-touch-with-guests/ Fri, 27 Oct 2023 10:51:54 +0000 https://www.revinate.com/?p=36016 The Hotel Moment podcast — episode 70 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Shawn Jereb, Senior VP of Revenue Management & Distribution at Montage International, take a step back and evaluate how to promote premier, first-rate experiences that keep guests feeling connected to [...]

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]]> What does it take to create a winning revenue strategy? https://www.revinate.com/hotel-moment-podcast/what-does-it-take-to-create-a-winning-revenue-strategy/ Fri, 13 Oct 2023 13:08:34 +0000 https://www.revinate.com/?p=35932 The Hotel Moment podcast — episode 69 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Caryl Helsel, Founder and CEO of Dragonfly Strategists, explain how closely monitoring the guest journey helps achieve revenue goals. Helsel also shares how technology connects these ideas and discusses ways [...]

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]]> A recipe for thriving across multiple industries to deliver bespoke experiences https://www.revinate.com/hotel-moment-podcast/a-recipe-for-thriving-across-multiple-industries-to-deliver-bespoke-experiences/ Fri, 29 Sep 2023 15:55:42 +0000 https://www.revinate.com/?p=35742 The Hotel Moment podcast — episode 68 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Vinny Cuneo, Vice President of Sales and Revenue Strategy at AutoCamp, answer the question, “Is it possible to successfully operate in the hospitality and outdoor industry?” Cuneo shares what it [...]

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]]> Market, capture, and convert — driving full-funnel conversions https://www.revinate.com/hotel-moment-podcast/market-capture-and-convert-driving-full-funnel-conversions/ Fri, 15 Sep 2023 15:21:33 +0000 https://www.revinate.com/?p=35431 The Hotel Moment podcast — episode 67 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Jason Pirock, Corporate Director of Marketing at Springboard Hospitality, take a look at website optimization and how to create a website that engages prospective guests, captures abandoned guests, and most [...]

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]]> The heart of hospitality https://www.revinate.com/hotel-moment-podcast/the-heart-of-hospitality/ Fri, 18 Aug 2023 10:16:28 +0000 https://www.revinate.com/?p=34488 The Hotel Moment podcast — episode 65 In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or [...]

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]]> Sharing memories: good food and good times https://www.revinate.com/hotel-moment-podcast/sharing-memories-good-food-and-good-times/ Fri, 21 Jul 2023 11:59:38 +0000 https://www.revinate.com/?p=34268 The Hotel Moment podcast — episode 63 In this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite travel adventures and the hotels that made their trips extraordinary — welcoming them with open arms and exemplifying what exceptional guest service [...]

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