Rezforce Archives | Revinate https://www.revinate.com/t/rezforce/ Wed, 17 Jan 2024 23:20:21 +0000 en-US hourly 1 The blueprint for a top-tier hotel reservation team https://www.revinate.com/blog/hotel-reservation-team/ Tue, 26 Dec 2023 18:32:13 +0000 https://www.revinate.com/?p=37318 While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. An effective hotel reservation team is a nexus, bringing together all of the intricate details necessary for a flawless guest experience. Your hotel reservation team’s expertise [...]

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]]> Empowering your voice channel: How Pacific Hospitality Group optimizes performance https://www.revinate.com/webinars/empowering-your-voice-channel-how-pacific-hospitality-group-thrives-with-rezforce/ Mon, 31 Jul 2023 22:09:04 +0000 https://www.revinate.com/?p=34547 Webinars — The Hotel Moment Deep Dive Curious about how a leading hospitality group revolutionized their call center to drive more direct bookings? Watch the webinar and understand how Pacific Hospitality Group did just that. Watch now Meet your hosts Lindsey Strickland, Customer Success [...]

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]]> 6 ways to encourage guests to book direct https://www.revinate.com/blog/how-to-encourage-guests-to-book-direct/ Fri, 21 Jul 2023 11:24:21 +0000 https://www.revinate.com/?p=34380 Right now, there is a guest imagining their future stay at your hotel. They’ve scrolled your socials, browsed your website, and checked reviews. But when they are ready to pull the trigger, will they use an OTA or your booking engine? Something special happens when guests book directly with your hotel instead of an OTA. [...]

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]]> 8 essential hotel call center metrics https://www.revinate.com/blog/8-essential-hotel-call-center-metrics/ Mon, 17 Jul 2023 11:59:58 +0000 https://www.revinate.com/?p=34200 It’s time for performance reviews, and all eyes are on your call center. The team is about to find out if your reservation agents exceeded revenue goals and maximized direct bookings, or fell short. Wouldn’t it be helpful to explain your call center’s performance with consistent, reliable, and strategically collected data? Your call center agents [...]

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]]> How Mohonk Mountain House uses Revinate to drive millions in outbound revenue https://www.revinate.com/customer-stories/mohonk-mountain-house-drive-millions-outbound-revenue/ Fri, 14 Jul 2023 04:45:41 +0000 https://www.revinate.com/?p=34187 Customer stories How Mohonk Mountain House uses Revinate to drive millions in outbound revenue HOTEL TYPE: Independent SOLUTIONS USED: Reservation Sales, RezForce REGION: North America Goal Develop outbound sales into a top revenue driving channel Strategy Leverage voice [...]

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]]> Why hotels can’t afford to ignore voice as a service (VaaS) https://www.revinate.com/blog/importance-of-voice-as-a-service-for-hotels/ Tue, 11 Jul 2023 11:54:27 +0000 https://www.revinate.com/?p=34162 Your hotel call center isn’t performing the way you want it to. Sometimes the call quality isn’t great, and your agents miss out on potential bookings because of dropped or abandoned calls. Your current system doesn’t integrate with your CRM or PMS. So, your hotel call center team struggles to offer the relevant upsells and [...]

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]]> Voice channel success: 3 must-haves for your hotel call center https://www.revinate.com/blog/voice-channel-success-3-must-haves-for-your-hotel-call-center/ Tue, 06 Jun 2023 12:42:59 +0000 https://www.revinate.com/?p=33406 It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting. As much as 73% of customers consider the experience an important factor in their purchasing decisions, yet nearly 1 in 2 customers aren’t satisfied with the service experience they receive. When you consider phone calls [...]

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]]> Achieving and maintaining a Forbes Travel Guide 5-Star rating https://www.revinate.com/webinars/achieving-and-maintaining-a-forbes-travel-guide-5-star-rating/ Fri, 02 Jun 2023 14:47:21 +0000 https://www.revinate.com/?p=33470 Webinars — The Hotel Moment Deep Dive When Forbes Travel Guide’s expert inspectors visit a property, they anonymously test it based on hundreds of standards, with an emphasis on exceptional service. Only the very best achieve the coveted 5-Star rating. During this webinar, we cover what it takes to achieve a [...]

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]]> OTAs or hotel direct bookings: How to optimize for ROI https://www.revinate.com/blog/otas-or-direct-bookings-how-to-optimize-for-roi/ Wed, 31 May 2023 10:07:03 +0000 https://www.revinate.com/?p=33418 There’s a battle raging. And it’s raged for decades. Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. Some even perfected it. But then the pandemic happened. And everything changed. In the wake of it, ongoing staffing [...]

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]]> Drive bookings over the phone with call center coaching techniques https://www.revinate.com/blog/drive-bookings-over-the-phone-with-call-center-coaching-techniques/ Thu, 11 May 2023 11:42:03 +0000 https://www.revinate.com/?p=33008 “You never get a second chance to make a first impression.” ~ Will Rogers The world of hospitality is all about delivering exceptional guest experiences, and that starts with first interaction a guest has with your property. Oftentimes, it’s over the phone with your reservations team or call center. This initial touch-point is crucial, as [...]

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