Hospitality Tech Archives | Revinate https://www.revinate.com/t/hospitality-tech/ Wed, 07 Feb 2024 16:47:42 +0000 en-US hourly 1 How to build and scale a value-driven loyalty program for your guests https://www.revinate.com/hotel-moment-podcast/how-to-build-and-scale-a-value-driven-loyalty-program-for-your-guests/ Wed, 07 Feb 2024 16:45:05 +0000 https://www.revinate.com/?p=38683 The Hotel Moment podcast — episode 76 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why [...]

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]]> How to make every guest touchpoint count and lead guest experiences with trust https://www.revinate.com/hotel-moment-podcast/how-to-make-every-guest-touchpoint-count-and-lead-guest-experiences-with-trust/ Wed, 17 Jan 2024 16:28:11 +0000 https://www.revinate.com/?p=37829 The Hotel Moment podcast — episode 75 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge [...]

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]]> Hotel call center 101: Elevate the guest experience and drive direct bookings https://www.revinate.com/blog/tips-to-improve-your-hotel-call-center/ Tue, 16 Jan 2024 12:45:26 +0000 https://www.revinate.com/?p=29185 Imagine a guest calling your hotel, resort, or casino. They desire instant connections, quick responses to their queries, and reservation information. To achieve this, you need a skilled team poised to promptly fulfill those needs. A hotel call center introduces customers to your property. It's the first impression that will set the tone for your [...]

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]]> Revinate achieves AWS Travel and Hospitality Competency Status https://www.revinate.com/press-releases/revinate-achieves-aws-travel-and-hospitality-competency-status/ Wed, 06 Dec 2023 10:21:03 +0000 https://www.revinate.com/?p=37173 Press release Revinate achieves AWS Travel and Hospitality Competency Status Your Content Goes Here By achieving this designation, Revinate reinforces its commitment to the hospitality industry. (Palo Alto, Calif.) Revinate, a global leader in hospitality technology, has achieved the Amazon Web Services (AWS) Travel [...]

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]]> Revinate selected as preferred CRM provider for The Leading Hotels of the World https://www.revinate.com/press-releases/revinate-selected-as-preferred-crm-provider-for-the-leading-hotels-of-the-world/ Tue, 05 Dec 2023 10:25:55 +0000 https://www.revinate.com/?p=37119 Press release Revinate selected as preferred CRM provider for The Leading Hotels of the World Your Content Goes Here Global leader in independent luxury hospitality and global leader in hospitality technology have entered into a preferred vendor alliance. Palo Alto, US | December 2023 [...]

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]]> Modern and focused commercial strategy — What does it look like? https://www.revinate.com/hotel-moment-podcast/modern-and-focused-commercial-strategy-what-does-it-look-like/ Wed, 22 Nov 2023 10:17:45 +0000 https://www.revinate.com/?p=36871 The Hotel Moment podcast — episode 72 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Lori Kiel, Chief Commercial Officer of the Kessler Collection, break down the history of commercial strategy and how it’s traditionally been approached within hospitality. Kiel explains several ways technology acts [...]

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]]> Build intelligent operations and let data drive direct bookings https://www.revinate.com/hotel-moment-podcast/build-intelligent-operations-and-let-data-drive-direct-bookings/ Wed, 08 Nov 2023 10:28:15 +0000 https://www.revinate.com/?p=36440 The Hotel Moment podcast — episode 71 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Patrick Norton, VP of Sales and Marketing at Brittain Resorts & Hotels, discuss how building guest profiles is a journey — a journey hoteliers need to take if they want [...]

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]]> Revinate and Laasie announce integration https://www.revinate.com/press-releases/laasie-and-revinate-announce-integration/ Tue, 07 Nov 2023 10:04:08 +0000 https://www.revinate.com/?p=36127 Press release Revinate and Laasie announce integration Your Content Goes Here Revinate and Laasie have joined forces to promote data-driven guest loyalty for hoteliers. (Palo Alto, Calif.) Revinate, a global leader in hospitality technology, has officially launched its integration with Laasie, a driving force [...]

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]]> Approachable luxury without losing touch with guests https://www.revinate.com/hotel-moment-podcast/approachable-luxury-without-losing-touch-with-guests/ Fri, 27 Oct 2023 10:51:54 +0000 https://www.revinate.com/?p=36016 The Hotel Moment podcast — episode 70 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Shawn Jereb, Senior VP of Revenue Management & Distribution at Montage International, take a step back and evaluate how to promote premier, first-rate experiences that keep guests feeling connected to [...]

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]]> What is zero-party data? An overview (and a hot take) for hoteliers https://www.revinate.com/blog/zero-party-data/ Tue, 24 Oct 2023 23:15:03 +0000 https://www.revinate.com/?p=36064 Third-party data… second-party data… first-party data… and now zero-party data? Yes, there’s another kind of data you need to be aware of — and not just so that you can sound smart at the next hospitality conference, but so that you can bring in impressive business results for your hotel. (Though hopefully, after reading this [...]

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